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“Every time I call Blue Ribbon for help, I want to write a testimonial. Your service is exceptional! This is my 11th year as a Blue Ribbon customer. Yesterday I called about some plumbing issues. Lyle, BR service provider quickly took care of the repairs that same day! As a single - not very handy - homeowner, I don't know what I would do without BR.
Thanks for your exceptional service!
“I highly recommend your Home Warranty plan to sellers as a nice "perk" to attract buyers and give them peace of mind when purchasing. Sellers are able to advertise coverage the entire time their home is listed and payment is at time of closing.
“Dear Blue Ribbon crew,
Well. yesterday was the last day for SCC and I was just tying up some loose ends here in the office. The crew to load the U Haul will be here Wednesday and Thursday I will pull our 30 ft. trailer behind it. That part I'm not looking forward to as I'm hardly a trucker and it's a 58 ft long load. Friday, however, we will wake up in Mancos, CO. That's the good part.
I just wanted to let you folks know that in my 41 years in the industry (25 as a contractor) that I have never found a better company to work for and I have worked for many companies both large and small. This says a lot about your crew and management. BRHW is one of the few things i will miss about working in this area. I wish all of you well. Feel free to call anytime and if you ever come down to Mesa Verde, I know where to get the best cup of coffee in the county and my house is 7 minutes from the park entrance.
Thanks for everything,
“It's taken me a while to get this letter to you, but I could not forget how much I wanted to comment to you on the excellent customer service I received from Hilary. I am new to Colorado as a whole, but the move here from California enabled me to buy my first ever home. Having never been a stranger in a strange land when it came to get help for repairs, but Hilary not only walked me through the process, she even took the extra time to make sure everything was okay afterward. Moreover, as often happens, I did not hear from the repairman right away and so I naturally called Hilary again for my status. With every call, she remained calm, friendly, professional and helpful. While my own anxiety to effectuate repairs did not rise to the level of screaming my frustration at the person on the other end of the phone, I realize the potential for such incidents in here profession are always there, yet there was never a hint of exasperation in her voice when she addressed me and my concerns.
Everything is a big problem when you don't know anybody in town, but Hilary and Blue Ribbon took my BIG problems and reduced them to a mouthful of gratitude from me.”
“Please give your service manager a big pat on the back for his outstanding customer service I experienced today! I was so pleased. Give that man a raise. Thanks again.”
“Thank you very much for the check from Blue Ribbon Home Warranty which helped enormously with the expense of repairing the gas valve on my furnace. I appreciate this very much, and am especially grateful that you were willing to help even though I failed to use the correct procedures for making a claim. The warranty, which was provided by the sellers of my house, will expire in December. I am wondering whether it is possible for me to purchase this same coverage on my own? I would like some information regarding what is covered, the various levels of coverage available, prices, etc. Again, thank you for your kind and prompt attention to my furnace repair.”
“Thank you for taking these worries from my life. As a 1st time homeowner and newly single, I need all the help I can get. This type of protection would be great for elderly people as well.”
“I would like to commend one of your employees, Angela W. I have your Blue Ribbon Home Warranty on my home. I was out of town and a friend was house sitting. My furnace went completely out. My friend called your office and spoke with Angela, explaining the situation. Angela immediately dispatched one of your contractors who arrived within the hour and repaired my heating unit. Angela professionally handled what could have been a tragedy. Being out of town and having my cat and parrot in an unheated home could have been fatal for one or both of them. I want to thank Angela for her outstanding customer service and genuine concern in getting heating service to my residence in a prompt and efficient manner. The cost of the warranty is a small price to pay and a great peace of mind for everyone involved.”
“Dear Sir - On approximately December 1, 2006, we were in dire straits for heat. I have a mom with Alzheimer's, a son with mild autism and an elderly father. John your GM went above and beyond his duties and got us help right away and kept following up with calls to make sure we were ok. Please see that he is commended for a job well done! Respectfully,”
“Hi. I wanted to take a minute to say thank you for your help with replacing my hot water heater. It has been a pleasure doing business with you. Thanks again and have a great day and a great holiday season.
PS If I come across anyone who would appreciate your companies services. I will definitely refer them your way.”